RV Solutions opens a first Flagship Service Centre in Delhi for Realme

RV Solutions has inked a strategic agreement with Realme today and have taken this cooperation further through the first Realme flagship repair store in Delhi, marking it as the first store from the brand to open in the country. RV Solutions has the largest 3P repair network for mobility in the country today. With the creation of such exclusive service centres, Realme aims to set a new benchmark in service excellence and further improve the customer satisfaction index of the brand across the country. And it has tied up with RV Solutions for same.

On this occasion of the launch of the exclusive store and the tie-up with RV Solutions, Mr. Madhav Sheth – CEO Realme, comments that “Our Flagship After Service Centre in Delhi represents a significant step in our company’s India strategy, and we are very pleased and excited to be part of this country’s growing retail market. We look forward to introducing premium customer services in India, while at the same time contributing to the expansion of the Indian economy. Providing Customer Delight is very important for us at Realme”

Spread across 1600 sq.ft of space, this store would help provide after sales services and also showcase some of the most intuitive and advanced products including mobile accessories from Realme. Mr. Vivek Gupta, BU Head Mobility – RV Solutions, is quick to point out that “This is a moment of great pride for us and we are excited to announce the tie-up and the launch of the first exclusive service store that too in Delhi NCR. We, being a company focussed in After Sales Services understand the evolving needs of the Indian consumer and have created smart service solutions to address their requirements and fulfil them in the shortest possible time”.

Going forward, the company is planning to open exclusive service centres across top cities in India this year. The exclusive centres’ timing is from 10 AM to 7 PM every day. The company says that it has trained and friendly staff with open counters for interactions with technicians and added transparency.

Speaking on the Tie-up Ms. Vandana Seth, CEO RV Solutions, mentions that “We are extremely proud to be chosen by Realme. This illustrates their belief in our ability to provide premium After Sales Services. We believe in providing the best customer experience, this combined with the coverage of service centers and a decade of proven history helps us in providing that little extra to get a smile on the customers face”

Since launching in India, in 2018, Realme has become the poster brand for millennials in India. The brand currently has around 8% market share in the smartphone mobile market in India.